Gates open: 5pm
Curfew: 10.30pm
Standing
No persons under 14 permitted. Persons aged between 14 - 15 years old must be accompanied by an adult 18 or over at all times (1 adult minimum per 4 persons aged between 14 - 15 years old).
Seated
No persons under 8 permitted. Persons aged between 8 - 15 years old must be accompanied by an adult 18 or over at all times (1 adult minimum per 4 persons aged between 8 - 15 years old).
A challenge 25 policy will be in operation at the bars ensuring access is restricted to persons 18 and over. Proof of age may be required so please bring a valid and current, photographic ID.
A challenge 25 policy will be in operation at the gates ensuring guardians are 18 and over. Proof of age may be requested. Please bring an acceptable photographic ID.
You must bring a valid and current ID with you. Valid IDs must be photographic.
We will be accepting the following types of ID for entry into the event:
Current UK or Overseas Driving License
Current UK or Overseas Current Passport
Overseas Only Valid National ID card
UK only 18 + PASS scheme card
Young Scot Cards
Ireland Age Card
Forces ID Card
This is line with the national Challenge 25 policy.
**Photocopies of ID does not count as valid ID. Must be original documents.
Address:
Scottish Gas Murrayfield Stadium
Roseburn Street
Edinburgh
EH12 5PJ
The easiest and quickest way to get to and from Scottish Gas Murrayfield is by a 15-20 minute walk from Waverley and Haymarket Train Stations in Edinburgh City Centre. The route will be signposted for ease so keep an eye out for these signs.
There is no parking available at the stadium other than that for accessible customers.
Please check back on this page closer to the event for the most up to date travel advice.
1. Ticket sales are limited to 4 per household, per show. Only tickets purchased through approved agents are valid. The venue reserves the right to refuse admission.
2. Ticket resale is permitted at no more than the price you paid (face value + booking fees). Please only use Ticketmaster's or the artist’s official resale partner – please see the artist’s website for more details. Selling tickets through unauthorised resale platforms will breach these T&Cs and those tickets may be cancelled.
3. A ticket is a personal, revocable license and, at all times, remains the property of the Promoters. Tickets must be surrendered to the Promoters upon request.
4. This ticket is sold on behalf of the Promoters to the Consumer. Business or traders are specifically prohibited from purchasing for this event. Any who do so will have their tickets cancelled.
5. All ticket sales data will be manually forensically examined and any use of bots, multiple identities, false identities, or other fraudulent means of acquiring tickets may be reported to the Federal Trade Commission (FTC) in North America, Europe Cybercrime in Europe and the National Crime Agency in the UK.
6. Regardless of the method of delivery you select at purchase, we reserve the right to change ticket delivery to box office collection with Government issued photographic ID in the name of the person who booked the tickets.
There is a ticket Limit of 4 tickets per person and per credit card on this event.
Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by your ticket agent at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
The only official ticket outlets for this event are Ticketmaster, See Tickets and the venue (Scottish Rugby and Scottish Rugby Hospitality).
No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the event.
We strongly recommend that you only purchase tickets through our official ticket partners Ticketmaster, See Tickets, Scottish Rugby and Scottish Rugby Hospitality. No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the events. We’ve seen lots of customers be scammed by purchasing tickets through sites such as Ebay, Gumtree, Stubhub, Viagogo, etc. Unofficial sites do not give you the same rights and protections. Be aware and don’t fall for a scam. These tickets might not even exist and if you turn up with a fake ticket, you’ll be turned away from the event so don’t chance it. We recommend you only purchase through our official ticket partners. Our official resale partners are Ticketmaster Fan to Fan Exchange and Twickets.
All tickets will be mobile tickets.
These will be available in your Ticketmaster or See Tickets Wallet app the week before the event.
We only permit ticket resale at face value through Ticketmaster Fan to Fan Exchange or Twickets. Please do not use ticket sites such as Ebay, Gumtree, Stubhub, Viagogo where tickets may be available at hugely inflated prices. Buying through these websites also runs the risk of being sold tickets that may not actually exist.
The Box Office opening hours will be available closer to the event.
The Box Office is located behind the East Stand on Roseburn Street and will be open for event enquiries on the day of the event.
We recommend that you purchase tickets in advance to avoid disappointment. Should there be tickets left for sale these can be purchased on the day at the Box Office.
Please note that our box offices will only be accepting card payments – cash will not be permitted.
The process for collecting your accessible wristband or/or accessible facilities wristband will be confirmed closer to the event.
There are various VIP packages available for this event. Details of what is included within each VIP package will be available at the point of purchase.
You will be contacted 1 week prior to the event with details of where and when you should check in.
If your VIP package includes early entry the timings for this will be sent to you 1 week prior to the event. If your VIP package includes merchandise the location of the collection point will also be confirmed closer to the event.
Hospitality packages will be available to purchase from the venue (Scottish Rugby Hospitality).
Details of what is included within each hospitality package will be available at the point of purchase.
Scottish Rugby will contact hospitality customers in the lead up to the event with information relevant to each package.
Your ticket can only be scanned once. There is no re-entry after leaving the event.
Bank card/contactless payment (Murrayfield is a fully cashless site so, don’t bring cash), blankets, cameras, your dancing shoes, ear plugs, hand sanitiser, hats, lip balm, make up, smiles, sunscreen, sunglasses, an empty bottle no bigger than 500ml (not a fancy reusable one though as glass/metal/hard plastic bottles aren't permitted), wipes and more.
Don’t bring a bag unless it is essential. Bags bigger than A4 are not permitted inside the stadium, and there are no locker facilities available.
No chairs, professional cameras, drugs, flares, glass or metal/hard plastic bottles (incl perfume/fragrance), smoke canisters, flag poles, selfie sticks, umbrellas, weapons, and more.
We take our responsibility to safeguard customers and staff at our event very seriously and engage the best customer service and medical teams to help us achieve this.
You should feel safe at this event and be free from abuse, harm or neglect irrespective of age, disability, gender, race, domestic situation, religion, belief or sexual orientation.
A specialist welfare customer care and support service will have staff based at the event. They are there to support customers and staff with any needs from physical to emotional and have a wealth of experience working at events throughout the UK.
If you’ve become intoxicated or need to take time out, welfare has a safe non-judgemental space available where you can rest and recover. They can put you in touch with friends and family if you’ve become separated and will make sure you make it home safe and well.
First aiders and medical personnel will operate from the event and are there to support you if you have a minor injury, ailment, or mental health concern.
We want this show to be an event that is accessible to all.
Gigs in Scotland has a dedicated Access Team working all year round to constantly improve the experience for accessible customers. We welcome and encourage feedback from our attendees on our accessible facilities.
Please note the access facilities are not for people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact our Accessibility Team on access@dfconcerts.co.uk.
Please let us know in advance of the show if you have any specific access requirements for attending the show.
A downloadable Accessible Information Guide & Easy Read Guide will be available for download here closer to the event.
Step 1 - Customers can purchase Accessible tickets online through Ticketmaster by selecting a Wheelchair or Ambulant Disabled ticket.
Wheelchair-Only Platform: Change 'Ticket Quantity' to 1 Wheelchair ticket (Free Companion ticket included along with Paid Wheelchair ticket).
Ambulant Disabled Seating: Change 'Ticket Quantity' to 1 Ambulant ticket (Free Companion ticket included along with Paid Ambulant Disabled Ticket)
Please note that the Ambulant Disabled Seating ticket type will give you access to a specific ambulant disabled seated area (this is not the accessible platform), which will have a limited amount of stairs and accessible toilets close-by. One person will be allowed one free PA/Companion ticket unless otherwise pre-agreed due to accessibility requirements).
Customers who require a PA/Companion to attend the event but are situated outside of the accessible areas should purchase their own ticket and their PA/Companion ticket together then contact their ticket provider to request a refund of the PA/Companion ticket.
By purchasing an accessible ticket, you confirm you or a member of your party requires this position. The accessible ticket policy limits one free carer ticket to each accessible ticket purchased. Proof of eligibility/disability must be provided before the event, if you bought tickets online, you will be contacted by Ticketmaster no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found.
Step 2 - Once you have bought your ticket, please complete the accessible application form for use of our accessible facilities and other requirements that you may need for attending this show.
If you do not require access to the accessible viewing platform or accessible seated area but still require access to accessible facilities, please fill out the form above and indicate this, giving us more information in the comment box.
To ensure we have the correct level of facilities we ask customers to apply for the access facilities they require, you can register for our Accessible Facilities by using our Accessible Facilities Form which can be found by clicking here.
Please Note: You cannot request Accessible & PA Tickets via this survey link, Accessible Tickets and PA/Companion tickets must be bought from Ticketmaster.
Proof of eligibility/disability must be provided before the event, if you bought tickets online, you will be contacted by Ticketmaster no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found.
More information regarding what Ticketmaster accepts as proof of eligibility/disability can be found here. Please note that Gigs in Scotland are not processing supporting documentation for this show and will be processed by Ticketmaster.
PA/Companion tickets for this show will be included with a paid accessible ticket and will be added to your Ticketmaster account before the event.
If you require a PA/Companion ticket without access to the accessible areas, please purchase two tickets (one for yourself and one for your PA/Companion), then get in touch with Ticketmaster to request a refund for one of the tickets. This way you can ensure there will be two seats next to each other available for you and your PA/Companion.
If you have any questions about your ticket and PA/Companion ticket, please contact the Ticketmaster Accessible Team on access@ticketmaster.co.uk.
Accessible Viewing Platform (customers must purchase correct tickets for this area via Ticketmaster).
- PA/Companion ticket (this must be added to order at point of purchase).
Accessible Toilets.
Blue Badge Parking.
Fridge Storage for Medication.
BSL Performance Interpreters are available upon advance request. Please send advance requests to access@dfconcerts.co.uk. At least 60 days’ notice is advised.
Audio Description is available upon advance request. Please send advance requests to access@dfconcerts.co.uk. At least 60 days’ notice is advised.
Live Captioning is available upon advance request. Please send advance requests to access@dfconcerts.co.uk. At least 60 days’ notice is advised.
Assistance dogs - We welcome any assistance dogs at Scottish Gas Murrayfield Stadium. If you require a dog spending area on site, please email your request within a reasonable time frame to access@dfconcerts.co.uk.
Sensory Backpacks are available for hire during the event. Please send advance requests to access@dfconcerts.co.uk.
Please tell us in advance if you would benefit from using a sensory/quiet space at the event.
Changing Places Toilets – If you require access to changing places facilities (toilets with a hoist) please let us know when completing the accessible facilities from so this can be booked for this show, if available.
First Aid and Welfare will be available to all at this show.
‘Just can’t wait’ cards - We ask our toilet attendants and stewards to look out for these cards for quick access to the toilets.
Wheelchair Charging – Please let us know in advance if you require this.
Wheelchair Storage – Please let us know in advance if you require this.
We strongly advise planning your journey before leaving for this show. Specific travel information will be available here and emailed to Access customers before the event in the Accessible Information Guide.
Blue Badge Parking
There will be a dedicated Accessible parking area close to this show's Accessible Entrance. Gigs in Scotland access team will work with the Stadium to organise access to Blue Badge Parking. If you require the use of this car park you will need to select this option within the Accessible Facilities Form which can be found here .
Please note:
Blue Badge Holders must have their badge present on the day to show a Steward.
The Accessible parking area is free of charge.
Parking in the accessible car park is limited and will be operated first come first served.
The Accessible Platform is uncovered, so please dress appropriately for the Scottish weather.
Please note that flicker, laser, strobe and other lighting effects may be used during the performances.
For the comfort and enjoyment of all Customers using the Accessible Platform, no smoking/use of e-cigarettes is permitted.
The PA/Companion ticket is provided with the expectation that your PA is willing and able to assist you throughout your visit and will be available and able to help you in the event of an evacuation.
In the instance of a site evacuation, please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel near the viewing platform will help move everybody to a place of safety.
No abuse of the PA ticket and wristband or this wristband/ticket will be revoked.
If you have a ‘Just Can’t Wait’ card, please present this to the stewards for quick access to the toilets.
Please feel free to bring your own earplugs.
The accessible platform is seated only. This is to prevent the restricted view for other customers. If you wish to stand up and/or dance, you may do so at the back of the platform.
We want our customers to enjoy their visit to our shows and work closely with the venue’s accessible team, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Access Manager by…
Emailing: access@dfconcerts.co.uk.
Post: 272 St Vincent Street, Glasgow G2 5RL
Phone: 0141 674 9444
Office opening times are: 10am – 6pm, Monday to Friday.
Please note that we aim to respond to all email enquiries within five working days. However, this may take longer during busy times.
On show days access@dfconcerts.co.uk will not be monitored as we will be working operationally on the ground. However, if you arrive at the event, please approach a Security Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help.
Terms and Conditions can be found here.
Special Event Terms & Conditions can be found here.
Gates open: 5pm
Curfew: 10.30pm
Standing
No persons under 14 permitted. Persons aged between 14 - 15 years old must be accompanied by an adult 18 or over at all times (1 adult minimum per 4 persons aged between 14 - 15 years old).
Seated
No persons under 8 permitted. Persons aged between 8 - 15 years old must be accompanied by an adult 18 or over at all times (1 adult minimum per 4 persons aged between 8 - 15 years old).
A challenge 25 policy will be in operation at the bars ensuring access is restricted to persons 18 and over. Proof of age may be required so please bring a valid and current, photographic ID.
A challenge 25 policy will be in operation at the gates ensuring guardians are 18 and over. Proof of age may be requested. Please bring an acceptable photographic ID.
You must bring a valid and current ID with you. Valid IDs must be photographic.
We will be accepting the following types of ID for entry into the event:
Current UK or Overseas Driving License
Current UK or Overseas Current Passport
Overseas Only Valid National ID card
UK only 18 + PASS scheme card
Young Scot Cards
Ireland Age Card
Forces ID Card
This is line with the national Challenge 25 policy.
**Photocopies of ID does not count as valid ID. Must be original documents.
Address:
Scottish Gas Murrayfield Stadium
Roseburn Street
Edinburgh
EH12 5PJ
The easiest and quickest way to get to and from Scottish Gas Murrayfield is by a 15-20 minute walk from Waverley and Haymarket Train Stations in Edinburgh City Centre. The route will be signposted for ease so keep an eye out for these signs.
There is no parking available at the stadium other than that for accessible customers.
Please check back on this page closer to the event for the most up to date travel advice.
1. Ticket sales are limited to 4 per household, per show. Only tickets purchased through approved agents are valid. The venue reserves the right to refuse admission.
2. Ticket resale is permitted at no more than the price you paid (face value + booking fees). Please only use Ticketmaster's or the artist’s official resale partner – please see the artist’s website for more details. Selling tickets through unauthorised resale platforms will breach these T&Cs and those tickets may be cancelled.
3. A ticket is a personal, revocable license and, at all times, remains the property of the Promoters. Tickets must be surrendered to the Promoters upon request.
4. This ticket is sold on behalf of the Promoters to the Consumer. Business or traders are specifically prohibited from purchasing for this event. Any who do so will have their tickets cancelled.
5. All ticket sales data will be manually forensically examined and any use of bots, multiple identities, false identities, or other fraudulent means of acquiring tickets may be reported to the Federal Trade Commission (FTC) in North America, Europe Cybercrime in Europe and the National Crime Agency in the UK.
6. Regardless of the method of delivery you select at purchase, we reserve the right to change ticket delivery to box office collection with Government issued photographic ID in the name of the person who booked the tickets.
There is a ticket Limit of 4 tickets per person and per credit card on this event.
Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by your ticket agent at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
The only official ticket outlets for this event are Ticketmaster, See Tickets and the venue (Scottish Rugby and Scottish Rugby Hospitality).
No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the event.
We strongly recommend that you only purchase tickets through our official ticket partners Ticketmaster, See Tickets, Scottish Rugby and Scottish Rugby Hospitality. No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the events. We’ve seen lots of customers be scammed by purchasing tickets through sites such as Ebay, Gumtree, Stubhub, Viagogo, etc. Unofficial sites do not give you the same rights and protections. Be aware and don’t fall for a scam. These tickets might not even exist and if you turn up with a fake ticket, you’ll be turned away from the event so don’t chance it. We recommend you only purchase through our official ticket partners. Our official resale partners are Ticketmaster Fan to Fan Exchange and Twickets.
All tickets will be mobile tickets.
These will be available in your Ticketmaster or See Tickets Wallet app the week before the event.
We only permit ticket resale at face value through Ticketmaster Fan to Fan Exchange or Twickets. Please do not use ticket sites such as Ebay, Gumtree, Stubhub, Viagogo where tickets may be available at hugely inflated prices. Buying through these websites also runs the risk of being sold tickets that may not actually exist.
The Box Office opening hours will be available closer to the event.
The Box Office is located behind the East Stand on Roseburn Street and will be open for event enquiries on the day of the event.
We recommend that you purchase tickets in advance to avoid disappointment. Should there be tickets left for sale these can be purchased on the day at the Box Office.
Please note that our box offices will only be accepting card payments – cash will not be permitted.
The process for collecting your accessible wristband or/or accessible facilities wristband will be confirmed closer to the event.
There are various VIP packages available for this event. Details of what is included within each VIP package will be available at the point of purchase.
You will be contacted 1 week prior to the event with details of where and when you should check in.
If your VIP package includes early entry the timings for this will be sent to you 1 week prior to the event. If your VIP package includes merchandise the location of the collection point will also be confirmed closer to the event.
Hospitality packages will be available to purchase from the venue (Scottish Rugby Hospitality).
Details of what is included within each hospitality package will be available at the point of purchase.
Scottish Rugby will contact hospitality customers in the lead up to the event with information relevant to each package.
Your ticket can only be scanned once. There is no re-entry after leaving the event.
Bank card/contactless payment (Murrayfield is a fully cashless site so, don’t bring cash), blankets, cameras, your dancing shoes, ear plugs, hand sanitiser, hats, lip balm, make up, smiles, sunscreen, sunglasses, an empty bottle no bigger than 500ml (not a fancy reusable one though as glass/metal/hard plastic bottles aren't permitted), wipes and more.
Don’t bring a bag unless it is essential. Bags bigger than A4 are not permitted inside the stadium, and there are no locker facilities available.
No chairs, professional cameras, drugs, flares, glass or metal/hard plastic bottles (incl perfume/fragrance), smoke canisters, flag poles, selfie sticks, umbrellas, weapons, and more.
We take our responsibility to safeguard customers and staff at our event very seriously and engage the best customer service and medical teams to help us achieve this.
You should feel safe at this event and be free from abuse, harm or neglect irrespective of age, disability, gender, race, domestic situation, religion, belief or sexual orientation.
A specialist welfare customer care and support service will have staff based at the event. They are there to support customers and staff with any needs from physical to emotional and have a wealth of experience working at events throughout the UK.
If you’ve become intoxicated or need to take time out, welfare has a safe non-judgemental space available where you can rest and recover. They can put you in touch with friends and family if you’ve become separated and will make sure you make it home safe and well.
First aiders and medical personnel will operate from the event and are there to support you if you have a minor injury, ailment, or mental health concern.
We want this show to be an event that is accessible to all.
Gigs in Scotland has a dedicated Access Team working all year round to constantly improve the experience for accessible customers. We welcome and encourage feedback from our attendees on our accessible facilities.
Please note the access facilities are not for people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact our Accessibility Team on access@dfconcerts.co.uk.
Please let us know in advance of the show if you have any specific access requirements for attending the show.
A downloadable Accessible Information Guide & Easy Read Guide will be available for download here closer to the event.
Step 1 - Customers can purchase Accessible tickets online through Ticketmaster by selecting a Wheelchair or Ambulant Disabled ticket.
Wheelchair-Only Platform: Change 'Ticket Quantity' to 1 Wheelchair ticket (Free Companion ticket included along with Paid Wheelchair ticket).
Ambulant Disabled Seating: Change 'Ticket Quantity' to 1 Ambulant ticket (Free Companion ticket included along with Paid Ambulant Disabled Ticket)
Please note that the Ambulant Disabled Seating ticket type will give you access to a specific ambulant disabled seated area (this is not the accessible platform), which will have a limited amount of stairs and accessible toilets close-by. One person will be allowed one free PA/Companion ticket unless otherwise pre-agreed due to accessibility requirements).
Customers who require a PA/Companion to attend the event but are situated outside of the accessible areas should purchase their own ticket and their PA/Companion ticket together then contact their ticket provider to request a refund of the PA/Companion ticket.
By purchasing an accessible ticket, you confirm you or a member of your party requires this position. The accessible ticket policy limits one free carer ticket to each accessible ticket purchased. Proof of eligibility/disability must be provided before the event, if you bought tickets online, you will be contacted by Ticketmaster no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found.
Step 2 - Once you have bought your ticket, please complete the accessible application form for use of our accessible facilities and other requirements that you may need for attending this show.
If you do not require access to the accessible viewing platform or accessible seated area but still require access to accessible facilities, please fill out the form above and indicate this, giving us more information in the comment box.
To ensure we have the correct level of facilities we ask customers to apply for the access facilities they require, you can register for our Accessible Facilities by using our Accessible Facilities Form which can be found by clicking here.
Please Note: You cannot request Accessible & PA Tickets via this survey link, Accessible Tickets and PA/Companion tickets must be bought from Ticketmaster.
Proof of eligibility/disability must be provided before the event, if you bought tickets online, you will be contacted by Ticketmaster no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found.
More information regarding what Ticketmaster accepts as proof of eligibility/disability can be found here. Please note that Gigs in Scotland are not processing supporting documentation for this show and will be processed by Ticketmaster.
PA/Companion tickets for this show will be included with a paid accessible ticket and will be added to your Ticketmaster account before the event.
If you require a PA/Companion ticket without access to the accessible areas, please purchase two tickets (one for yourself and one for your PA/Companion), then get in touch with Ticketmaster to request a refund for one of the tickets. This way you can ensure there will be two seats next to each other available for you and your PA/Companion.
If you have any questions about your ticket and PA/Companion ticket, please contact the Ticketmaster Accessible Team on access@ticketmaster.co.uk.
Accessible Viewing Platform (customers must purchase correct tickets for this area via Ticketmaster).
- PA/Companion ticket (this must be added to order at point of purchase).
Accessible Toilets.
Blue Badge Parking.
Fridge Storage for Medication.
BSL Performance Interpreters are available upon advance request. Please send advance requests to access@dfconcerts.co.uk. At least 60 days’ notice is advised.
Audio Description is available upon advance request. Please send advance requests to access@dfconcerts.co.uk. At least 60 days’ notice is advised.
Live Captioning is available upon advance request. Please send advance requests to access@dfconcerts.co.uk. At least 60 days’ notice is advised.
Assistance dogs - We welcome any assistance dogs at Scottish Gas Murrayfield Stadium. If you require a dog spending area on site, please email your request within a reasonable time frame to access@dfconcerts.co.uk.
Sensory Backpacks are available for hire during the event. Please send advance requests to access@dfconcerts.co.uk.
Please tell us in advance if you would benefit from using a sensory/quiet space at the event.
Changing Places Toilets – If you require access to changing places facilities (toilets with a hoist) please let us know when completing the accessible facilities from so this can be booked for this show, if available.
First Aid and Welfare will be available to all at this show.
‘Just can’t wait’ cards - We ask our toilet attendants and stewards to look out for these cards for quick access to the toilets.
Wheelchair Charging – Please let us know in advance if you require this.
Wheelchair Storage – Please let us know in advance if you require this.
We strongly advise planning your journey before leaving for this show. Specific travel information will be available here and emailed to Access customers before the event in the Accessible Information Guide.
Blue Badge Parking
There will be a dedicated Accessible parking area close to this show's Accessible Entrance. Gigs in Scotland access team will work with the Stadium to organise access to Blue Badge Parking. If you require the use of this car park you will need to select this option within the Accessible Facilities Form which can be found here .
Please note:
Blue Badge Holders must have their badge present on the day to show a Steward.
The Accessible parking area is free of charge.
Parking in the accessible car park is limited and will be operated first come first served.
The Accessible Platform is uncovered, so please dress appropriately for the Scottish weather.
Please note that flicker, laser, strobe and other lighting effects may be used during the performances.
For the comfort and enjoyment of all Customers using the Accessible Platform, no smoking/use of e-cigarettes is permitted.
The PA/Companion ticket is provided with the expectation that your PA is willing and able to assist you throughout your visit and will be available and able to help you in the event of an evacuation.
In the instance of a site evacuation, please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel near the viewing platform will help move everybody to a place of safety.
No abuse of the PA ticket and wristband or this wristband/ticket will be revoked.
If you have a ‘Just Can’t Wait’ card, please present this to the stewards for quick access to the toilets.
Please feel free to bring your own earplugs.
The accessible platform is seated only. This is to prevent the restricted view for other customers. If you wish to stand up and/or dance, you may do so at the back of the platform.
We want our customers to enjoy their visit to our shows and work closely with the venue’s accessible team, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Access Manager by…
Emailing: access@dfconcerts.co.uk.
Post: 272 St Vincent Street, Glasgow G2 5RL
Phone: 0141 674 9444
Office opening times are: 10am – 6pm, Monday to Friday.
Please note that we aim to respond to all email enquiries within five working days. However, this may take longer during busy times.
On show days access@dfconcerts.co.uk will not be monitored as we will be working operationally on the ground. However, if you arrive at the event, please approach a Security Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help.
Terms and Conditions can be found here.
Special Event Terms & Conditions can be found here.
Gates open: 5pm
Curfew: 10.30pm
Standing
No persons under 14 permitted. Persons aged between 14 - 15 years old must be accompanied by an adult 18 or over at all times (1 adult minimum per 4 persons aged between 14 - 15 years old).
Seated
No persons under 8 permitted. Persons aged between 8 - 15 years old must be accompanied by an adult 18 or over at all times (1 adult minimum per 4 persons aged between 8 - 15 years old).
A challenge 25 policy will be in operation at the bars ensuring access is restricted to persons 18 and over. Proof of age may be required so please bring a valid and current, photographic ID.
A challenge 25 policy will be in operation at the gates ensuring guardians are 18 and over. Proof of age may be requested. Please bring an acceptable photographic ID.
You must bring a valid and current ID with you. Valid IDs must be photographic.
We will be accepting the following types of ID for entry into the event:
Current UK or Overseas Driving License
Current UK or Overseas Current Passport
Overseas Only Valid National ID card
UK only 18 + PASS scheme card
Young Scot Cards
Ireland Age Card
Forces ID Card
This is line with the national Challenge 25 policy.
**Photocopies of ID does not count as valid ID. Must be original documents.
Address:
Scottish Gas Murrayfield Stadium
Roseburn Street
Edinburgh
EH12 5PJ
The easiest and quickest way to get to and from Scottish Gas Murrayfield is by a 15-20 minute walk from Waverley and Haymarket Train Stations in Edinburgh City Centre. The route will be signposted for ease so keep an eye out for these signs.
There is no parking available at the stadium other than that for accessible customers.
Please check back on this page closer to the event for the most up to date travel advice.
1. Ticket sales are limited to 4 per household, per show. Only tickets purchased through approved agents are valid. The venue reserves the right to refuse admission.
2. Ticket resale is permitted at no more than the price you paid (face value + booking fees). Please only use Ticketmaster's or the artist’s official resale partner – please see the artist’s website for more details. Selling tickets through unauthorised resale platforms will breach these T&Cs and those tickets may be cancelled.
3. A ticket is a personal, revocable license and, at all times, remains the property of the Promoters. Tickets must be surrendered to the Promoters upon request.
4. This ticket is sold on behalf of the Promoters to the Consumer. Business or traders are specifically prohibited from purchasing for this event. Any who do so will have their tickets cancelled.
5. All ticket sales data will be manually forensically examined and any use of bots, multiple identities, false identities, or other fraudulent means of acquiring tickets may be reported to the Federal Trade Commission (FTC) in North America, Europe Cybercrime in Europe and the National Crime Agency in the UK.
6. Regardless of the method of delivery you select at purchase, we reserve the right to change ticket delivery to box office collection with Government issued photographic ID in the name of the person who booked the tickets.
There is a ticket Limit of 4 tickets per person and per credit card on this event.
Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by your ticket agent at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
The only official ticket outlets for this event are Ticketmaster, See Tickets and the venue (Scottish Rugby and Scottish Rugby Hospitality).
No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the event.
We strongly recommend that you only purchase tickets through our official ticket partners Ticketmaster, See Tickets, Scottish Rugby and Scottish Rugby Hospitality. No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the events. We’ve seen lots of customers be scammed by purchasing tickets through sites such as Ebay, Gumtree, Stubhub, Viagogo, etc. Unofficial sites do not give you the same rights and protections. Be aware and don’t fall for a scam. These tickets might not even exist and if you turn up with a fake ticket, you’ll be turned away from the event so don’t chance it. We recommend you only purchase through our official ticket partners. Our official resale partners are Ticketmaster Fan to Fan Exchange and Twickets.
All tickets will be mobile tickets.
These will be available in your Ticketmaster or See Tickets Wallet app the week before the event.
We only permit ticket resale at face value through Ticketmaster Fan to Fan Exchange or Twickets. Please do not use ticket sites such as Ebay, Gumtree, Stubhub, Viagogo where tickets may be available at hugely inflated prices. Buying through these websites also runs the risk of being sold tickets that may not actually exist.
The Box Office opening hours will be available closer to the event.
The Box Office is located behind the East Stand on Roseburn Street and will be open for event enquiries on the day of the event.
We recommend that you purchase tickets in advance to avoid disappointment. Should there be tickets left for sale these can be purchased on the day at the Box Office.
Please note that our box offices will only be accepting card payments – cash will not be permitted.
The process for collecting your accessible wristband or/or accessible facilities wristband will be confirmed closer to the event.
There are various VIP packages available for this event. Details of what is included within each VIP package will be available at the point of purchase.
You will be contacted 1 week prior to the event with details of where and when you should check in.
If your VIP package includes early entry the timings for this will be sent to you 1 week prior to the event. If your VIP package includes merchandise the location of the collection point will also be confirmed closer to the event.
Hospitality packages will be available to purchase from the venue (Scottish Rugby Hospitality).
Details of what is included within each hospitality package will be available at the point of purchase.
Scottish Rugby will contact hospitality customers in the lead up to the event with information relevant to each package.
Your ticket can only be scanned once. There is no re-entry after leaving the event.
Bank card/contactless payment (Murrayfield is a fully cashless site so, don’t bring cash), blankets, cameras, your dancing shoes, ear plugs, hand sanitiser, hats, lip balm, make up, smiles, sunscreen, sunglasses, an empty bottle no bigger than 500ml (not a fancy reusable one though as glass/metal/hard plastic bottles aren't permitted), wipes and more.
Don’t bring a bag unless it is essential. Bags bigger than A4 are not permitted inside the stadium, and there are no locker facilities available.
No chairs, professional cameras, drugs, flares, glass or metal/hard plastic bottles (incl perfume/fragrance), smoke canisters, flag poles, selfie sticks, umbrellas, weapons, and more.
We take our responsibility to safeguard customers and staff at our event very seriously and engage the best customer service and medical teams to help us achieve this.
You should feel safe at this event and be free from abuse, harm or neglect irrespective of age, disability, gender, race, domestic situation, religion, belief or sexual orientation.
A specialist welfare customer care and support service will have staff based at the event. They are there to support customers and staff with any needs from physical to emotional and have a wealth of experience working at events throughout the UK.
If you’ve become intoxicated or need to take time out, welfare has a safe non-judgemental space available where you can rest and recover. They can put you in touch with friends and family if you’ve become separated and will make sure you make it home safe and well.
First aiders and medical personnel will operate from the event and are there to support you if you have a minor injury, ailment, or mental health concern.
We want this show to be an event that is accessible to all.
Gigs in Scotland has a dedicated Access Team working all year round to constantly improve the experience for accessible customers. We welcome and encourage feedback from our attendees on our accessible facilities.
Please note the access facilities are not for people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact our Accessibility Team on access@dfconcerts.co.uk.
Please let us know in advance of the show if you have any specific access requirements for attending the show.
A downloadable Accessible Information Guide & Easy Read Guide will be available for download here closer to the event.
Step 1 - Customers can purchase Accessible tickets online through Ticketmaster by selecting a Wheelchair or Ambulant Disabled ticket.
Wheelchair-Only Platform: Change 'Ticket Quantity' to 1 Wheelchair ticket (Free Companion ticket included along with Paid Wheelchair ticket).
Ambulant Disabled Seating: Change 'Ticket Quantity' to 1 Ambulant ticket (Free Companion ticket included along with Paid Ambulant Disabled Ticket)
Please note that the Ambulant Disabled Seating ticket type will give you access to a specific ambulant disabled seated area (this is not the accessible platform), which will have a limited amount of stairs and accessible toilets close-by. One person will be allowed one free PA/Companion ticket unless otherwise pre-agreed due to accessibility requirements).
Customers who require a PA/Companion to attend the event but are situated outside of the accessible areas should purchase their own ticket and their PA/Companion ticket together then contact their ticket provider to request a refund of the PA/Companion ticket.
By purchasing an accessible ticket, you confirm you or a member of your party requires this position. The accessible ticket policy limits one free carer ticket to each accessible ticket purchased. Proof of eligibility/disability must be provided before the event, if you bought tickets online, you will be contacted by Ticketmaster no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found.
Step 2 - Once you have bought your ticket, please complete the accessible application form for use of our accessible facilities and other requirements that you may need for attending this show.
If you do not require access to the accessible viewing platform or accessible seated area but still require access to accessible facilities, please fill out the form above and indicate this, giving us more information in the comment box.
To ensure we have the correct level of facilities we ask customers to apply for the access facilities they require, you can register for our Accessible Facilities by using our Accessible Facilities Form which can be found by clicking here.
Please Note: You cannot request Accessible & PA Tickets via this survey link, Accessible Tickets and PA/Companion tickets must be bought from Ticketmaster.
Proof of eligibility/disability must be provided before the event, if you bought tickets online, you will be contacted by Ticketmaster no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found.
More information regarding what Ticketmaster accepts as proof of eligibility/disability can be found here. Please note that Gigs in Scotland are not processing supporting documentation for this show and will be processed by Ticketmaster.
PA/Companion tickets for this show will be included with a paid accessible ticket and will be added to your Ticketmaster account before the event.
If you require a PA/Companion ticket without access to the accessible areas, please purchase two tickets (one for yourself and one for your PA/Companion), then get in touch with Ticketmaster to request a refund for one of the tickets. This way you can ensure there will be two seats next to each other available for you and your PA/Companion.
If you have any questions about your ticket and PA/Companion ticket, please contact the Ticketmaster Accessible Team on access@ticketmaster.co.uk.
Accessible Viewing Platform (customers must purchase correct tickets for this area via Ticketmaster).
- PA/Companion ticket (this must be added to order at point of purchase).
Accessible Toilets.
Blue Badge Parking.
Fridge Storage for Medication.
BSL Performance Interpreters are available upon advance request. Please send advance requests to access@dfconcerts.co.uk. At least 60 days’ notice is advised.
Audio Description is available upon advance request. Please send advance requests to access@dfconcerts.co.uk. At least 60 days’ notice is advised.
Live Captioning is available upon advance request. Please send advance requests to access@dfconcerts.co.uk. At least 60 days’ notice is advised.
Assistance dogs - We welcome any assistance dogs at Scottish Gas Murrayfield Stadium. If you require a dog spending area on site, please email your request within a reasonable time frame to access@dfconcerts.co.uk.
Sensory Backpacks are available for hire during the event. Please send advance requests to access@dfconcerts.co.uk.
Please tell us in advance if you would benefit from using a sensory/quiet space at the event.
Changing Places Toilets – If you require access to changing places facilities (toilets with a hoist) please let us know when completing the accessible facilities from so this can be booked for this show, if available.
First Aid and Welfare will be available to all at this show.
‘Just can’t wait’ cards - We ask our toilet attendants and stewards to look out for these cards for quick access to the toilets.
Wheelchair Charging – Please let us know in advance if you require this.
Wheelchair Storage – Please let us know in advance if you require this.
We strongly advise planning your journey before leaving for this show. Specific travel information will be available here and emailed to Access customers before the event in the Accessible Information Guide.
Blue Badge Parking
There will be a dedicated Accessible parking area close to this show's Accessible Entrance. Gigs in Scotland access team will work with the Stadium to organise access to Blue Badge Parking. If you require the use of this car park you will need to select this option within the Accessible Facilities Form which can be found here .
Please note:
Blue Badge Holders must have their badge present on the day to show a Steward.
The Accessible parking area is free of charge.
Parking in the accessible car park is limited and will be operated first come first served.
The Accessible Platform is uncovered, so please dress appropriately for the Scottish weather.
Please note that flicker, laser, strobe and other lighting effects may be used during the performances.
For the comfort and enjoyment of all Customers using the Accessible Platform, no smoking/use of e-cigarettes is permitted.
The PA/Companion ticket is provided with the expectation that your PA is willing and able to assist you throughout your visit and will be available and able to help you in the event of an evacuation.
In the instance of a site evacuation, please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel near the viewing platform will help move everybody to a place of safety.
No abuse of the PA ticket and wristband or this wristband/ticket will be revoked.
If you have a ‘Just Can’t Wait’ card, please present this to the stewards for quick access to the toilets.
Please feel free to bring your own earplugs.
The accessible platform is seated only. This is to prevent the restricted view for other customers. If you wish to stand up and/or dance, you may do so at the back of the platform.
We want our customers to enjoy their visit to our shows and work closely with the venue’s accessible team, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Access Manager by…
Emailing: access@dfconcerts.co.uk.
Post: 272 St Vincent Street, Glasgow G2 5RL
Phone: 0141 674 9444
Office opening times are: 10am – 6pm, Monday to Friday.
Please note that we aim to respond to all email enquiries within five working days. However, this may take longer during busy times.
On show days access@dfconcerts.co.uk will not be monitored as we will be working operationally on the ground. However, if you arrive at the event, please approach a Security Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help.
Terms and Conditions can be found here.
Special Event Terms & Conditions can be found here.